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According to a new survey, more than eight out of ten Indians with a bank account in metro cities now utilise mobile banking apps, which saw a boom during the Covid-19 outbreak.

According to global market research firm Forrester, mobile banking apps are the most popular banking channel in Asia, with 83 percent of Metro Indian online adults and 78 percent of Metro Chinese online adults with a bank account utilising their mobile banking app at least monthly.

“The pandemic has hastened digital transformation in banking and altered how clients interface with banks,” according to the research.

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